Privacy policy

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.ayatana.eu

At AYATANA we are responsible for your personal data only at this website. 

Contacting us

If you have general questions about your account or would like to contact Customer Service for assistance, please email us at [email protected].

For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at [email protected].

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of information

We receive, collect and store information about you in three different ways:

·Information we receive directly from you:

    • your name, email address, optionaly facebook id, home address and payment details. Payment details are kept in Braitree Vault. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, sign up for our newsletter or participate in surveys or marketing promotions;

    • information when you choose to provide reviews or ratings, taste preferences, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere.

·Information we receive automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. This information includes:

    • your activity on our website;

    • details of your interactions with Customer Service, such as the date, time and reason for contacting us;

    • while we do not collect your IP address and browser information, we temporarily require both to establish a safe login. IP address and browser information are also part of standard web server log information;

    • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). 

Note that approximately once a year we may email you to check that the personal data we hold for you is accurate and up to date.

Use of information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. 

We use information in order to:

  • Send you customer communications about enhancements to products or services you have bought.

  • Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints.

  • Reply to any enquiries you make about our products or services.

  • Send you marketing communications where we are allowed by law to do so.

  • Personalize your experience on our website.

  • Monitor the use of our website and online services.

  • Ask you to complete surveys or invite you to enter into competitions or prize draws.

  • Keep records of orders placed and communications in relation to such orders.

  • Analyze your use of our website and other online services.

  • Administer and protect our business and website.

  • Deliver relevant website content and advertisements to you.

  • Understand the effectiveness of our advertising.

  • Send you important events regarding your account status. Such as invoice, password reset, email verification code.

Information sharing

We will share your personal information with third parties only in the ways that are described in this privacy notice. We do not sell your personal information to third parties.

We may have to share your information to third parties, as described below:

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, accountants, auditors and insurers.

  • Government bodies that require us to report processing activities or otherwise disclose your personal data.

  • Market researchers and fraud prevention agencies.

  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

  • We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

  • For data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements, content development; and for other purposes described in the Use of information section of this Privacy notice.

International Transfers

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or

  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

  • If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. AYATANA has no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Your rights and choices

If you no longer want to receive certain communications from us via email, simply click the "unsubscribe" link in the email. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting Your Account – “My profile” portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information.

You must be signed in to access "My profile". You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at [email protected].  

Children

You must be 18 years of age or older to subscribe to the AYATANA service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Cookies and Online Advertising

We use cookies to give you a fast and secure connection and to analyse our traffic and social media ads efficiency. We share information about your use of our site with our social media partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small files which are stored on your computer. They are designed to hold a modest amount of data specific to you and can be accessed either by the web server or your computer. This allows the server to deliver a page tailored to you, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website to the next.

We use:

Necessary Cookies

__cfduid

This first-party Cookie is used by Claudflare to prevent malicious attacks on our website and challenges a user with a captcha in case of a dangerous request. Apart from Security it also provides a faster load times by serving cached content that is closest to you.
Cookie expires in 1 year.

Consent
This first-party cookie is set only if you give or revoke a consent and stores a reference number to what you have consented to. Your consent is stored for 1 year and can be modified at any time, by clicking on Cookie icon in bottom right corner on our website.

Vimeo video player
Video player does not utilize cookies; however, it stores the minimum amount of data to local and session storage and is required for our video content.

AYATANA_Session
This first-party session cookie is set when you login to our site and keeps you logged in while your browser is opened. Cookie is removed when you close your browser.

fr
This third-party cookie from facebook is set on login and registration page to allow login and registration with facebook account. Cookie expires in 2 months.


Optional Marketing Cookies

Facebook pixel cookies
First and third-party Cookies enable us to show ads on Facebook, tailored to your interests, based on the pages you visited on this website and to measure the impact of those ads on our website.
_fbp: First party Cookie expires in 1 year.
fr: Third party facebook.com Cookie expires in 2 month.
Session cookie: Third party www.facebook.com Cookie that expires when you close your browser window.